Booking Policy

• All bookings are subject to availability and confirmation.
• Customers are required to provide accurate personal information at the time of booking.
• Full or partial payment may be required to confirm a reservation.
• Booking confirmations will be sent via email, WhatsApp, or SMS.

Payment Policy

• Payments can be made through approved online payment methods, bank transfer, UPI, or cash (where applicable).
• Prices are subject to change without prior notice until the booking is confirmed.
• Any additional charges imposed by hotels, transport providers, or government authorities must be borne by the customer.

Cancellation Policy

• Cancellation requests must be submitted in writing via email or WhatsApp.
• Cancellation charges may apply depending on the tour package, hotel, transportation provider, and cancellation date.
• Refund processing may take 7–15 business days after approval.

Refund Policy

• Refunds, if applicable, will be processed through the original payment method.
• Service fees, convenience fees, and non-refundable bookings are not eligible for refunds.
• Refund amounts may vary according to supplier terms and conditions.

Travel Documents

• Customers are responsible for carrying valid identification documents during the journey.
• The agency is not responsible for denied boarding, entry restrictions, or penalties due to invalid or missing documents.

Changes and Modifications

• Any request for itinerary changes is subject to availability and additional charges.
• The agency reserves the right to modify schedules, routes, accommodations, or services due to operational requirements, weather conditions, or unforeseen circumstances.

Liability Disclaimer

• The agency acts only as an intermediary between customers and service providers such as hotels, transport operators, and sightseeing providers.
• We shall not be liable for delays, cancellations, accidents, natural disasters, strikes, government restrictions, or any events beyond our control.

Customer Responsibilities

• Customers are expected to behave responsibly and comply with local laws and regulations.
• Any damage caused by a customer to property or equipment shall be the customer’s responsibility.

Privacy Policy

• Personal information collected during booking is used solely for reservation and service purposes.
• Customer information will not be sold or shared with third parties except as required for booking arrangements or legal compliance.

Contact Us

For any questions regarding our policies, bookings, cancellations, or refunds, please contact our customer support team.

RODER Travel Agency
Your Trusted Partner for Safe and Comfortable Journeys.o refunds and returns.